Windows Server Troubleshooting - Get The Book

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2003-2006 Team Approach Limited
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Windows Server Troubleshooting by T.R.Young MSc MCSE MCNE

Only US$19.95 + $9.95 S&H

This book describes the troubleshooting tools provided with Windows 2000, 2003, and XP. To use these tools effectively, one must understand the Windows architecture for resource management. This book explains how to use the troubleshooting tools and provides the necessary background information. The following lists the chapters and topics.

Chapter 1 - Troubleshooting Methodology
What do you need to understand to troubleshoot Windows?
It could be worse!
Methodology
Determine the Scope of the Problem
Check the Obvious
Divide and Conquer
Types of Fault Isolation
Art or Science
Troubleshooting Steps
Long-Term Goals
Baselines
Analysis
Bottleneck
Half Full or Half Empty?
Monitor both Utilization and Queues
Monitoring tools affect performance
Planning
Mean Time to Failure & Mean Time to Recover

Chapter 2 - Windows Architecture
Dynamic Link Libraries
Command Interpreters
Legacy is the nice word for old
WIN16
Windows Management Instrumentation
What processes are normally running?
Security Context - Wish you were someone else?
Shutdown Problems
Advanced Configuration and Power Interface
Application Compatibility Mode
COM and Shared DLL Isolation

Chapter 3 - Tools
Task Manager
Processes
System Monitor
Viewing Logged Data
Logs and Alerts
Alerts
Counter Log
Trace Logs
Computer Management Console
Event Viewer
Services
System Information
Plug and Play
Drivers
Resources
Driver Signing
Phantom
Auditing
Boot Options
Boot Diskette
System Configuration Utility
Recovery Console
Terminal Services
Blue Screen of Death
Help and Support Center
Fault Tolerance
Distributed File System
RAID levels
MSCS Microsoft Cluster Service
NLB Network Load Balancing
Combining NLD and MSCS
Registry
Registry Backup
Emergency Repair Disk
Registry Security
Use WinDiff to observe Registry changes
Control Set
Registry Editor
RegEdit Features

Chapter 4 - Memory and Processor Management
Investigating Memory Shortages
Memory Extensions
DCOM
Important Memory counters.
Investigating Disk Paging
Page File
Disable Paging Executive
Identifying a Memory Leak
Memory Leaks and the Nonpaged Pool
Portrait of a Leaky Application
Cache Size
Process Management
Recognizing a Processor Bottleneck
Solutions for processor bottlenecks
Multitasking
Processor Counters
Process Priority Classes With Relative Thread Priorities
Thread State Transitions
Thread State Counter Values
Interrupt Request Level (IRQL)
Interrupt Service Routines
Interrupt Masking

Chapter 5 - File System
Disk Performance recommendations
Recoverable File System
File Attributes
Backup
System State
Disk Maintenance
FSUTIL
CHKNTFS
Defragmentation
Boot Records
Master Boot Record
Windows Boot Record
FIXMBR, FIXBOOT, and DISKSAVE
NTLDR - NT Loader
BOOT.INI
Windows File Protection
Junction Points
Counters
Dynamic disk
Master File Table and Metadata Files
MFT Zone - Windows XP

Chapter 6 - Network
Physical NIC
MAC Media Access Control
NDIS Drivers
Network and Transport Protocols
TCP/IP Objects
Server and Redirector Objects
My Network Places - Browser
Physical Windows Network
Optimization Recommendations
Speeding Up Share Viewing
Browser Monitor
Network Monitor
Filter
PING
IPConfig
Tracert
NETSTAT
NetBIOS over TCP/IP Statistics
NET
PathPing
ROUTE
Address Resolution Protocol
Name Resolution
WINS and DNS
ARP Address Resolution Protocol
DHCP Dynamic Host Configuration Protocol
Ethernet
Common Ethernet Problems
Speed and Duplex Mismatches
Frame Types
Protocol Compatibility
Encapsulation
TCP/IP
TCP Window Size
Protocol Identification
Routing
RIP Routing Information Protocol
Index