The Windows 2000 shutdown process involves sending messages to
the installed devices, system services, and applications to notify them that
Windows is preparing to shut down. The system waits for responses from open
applications to make sure that they shut down properly, and save unsaved data to
disk. Each running device, system service, and application usually respond to
the shutdown message, indicating that it can be closed.
Typical causes for problems with Windows 2000 shutdown
- Device drivers not responding correctly, if at all.
- System services not responding or sending busy request
messages to the system.
- Applications not responding, particularly 16-bit Windows
To resolve problems with shutdown, try the following
- Check that the system properly shuts down in Safe Mode. If
so, check the boot log file. Note the services that were disabled under Safe
Mode, stop them one at a time in normal mode, and then shut down to see
whether the system works properly. After the problem driver or service is
identified, if the file is corrupted, either reinstall it, search for an
update, or uninstall it until the problem can be resolved.
- Press CTRL+SHIFT+ESC to start Task Manager and see which
applications are currently running. Manually quit the applications before
shutting down to see whether that resolves the problem.
- Check with your computer manufacturer to be sure that you
have the latest BIOS update for the system.
If the problem occurs immediately after a change to the
operating system, such as installing or upgrading applications, system services,
or hardware with device drivers, then undo the last change made to the system
and test again.